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SHIPPING ON MOST PRODUCTS
The Blue Octagon has agreements with most manufacturers to ship your order direct from the manufacturer’s warehouse to your door. You are getting the products straight from the source so there is less chance for delay or a middleman handling the shipments.
SHIPPING TIME FRAMES
Orders sent via "UPS or Fedex Ground" average 3 - 7 business days once they leave the factory.
Orders sent via White Glove Carrier average 3-15 business days depending on location once leaving the factory.
Orders sent via Freight Carrier average 3-15 business days depending on location once leaving the factory.
*Please keep in mind that these time frames are AFTER the product leaves the factory.
Currently The Blue Octagon does not ship internationally
If for any reason you are not satisfied with your purchase you may return it to us in the original packaging for an exchange or refund within 5 days of receiving the item.
Unless the return is a result of our error or damage in shipping, we do not credit original or return shipping costs.
DAMAGE OR BREAKAGE
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact our customer service department within 5 days of receiving the item. We will replace your item and reship as soon as we have inspected and obtained possession of the original package and the replacement products are available for shipment.
To make a return, please email [email protected] for a return authorization form and number BEFORE you send back the item. Please include a print out of the Return Authorization with the merchandise you are returning. Items without a return authorization form cannot be accepted.
The Blue Octagon is not responsible for missing packages or any damage that occurs in return shipping. We encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging.
Please ship returns to:
The Blue Octagon
200 W. Lancaster Ave
Wayne, PA 19087
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